FAQ

Use the help links below to find answers to most frequently asked questions by our customers. If you don't find an answer below, please don't hesitate to contact Customer Service.

•     HOW I MAKE AN ORDER?

•     HOW I CAN PAY FOR MY ORDER?

•     DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

•     CAN I PLACE AN ORDER OVER THE PHONE?

•     CAN I MAKE AN OVERSEAS ORDER?

•     HOW I CHECK MY ORDER STATUS?

•     WHAT IS YOUR RETURNS POLICY?

•     WHAT IT COSTS?

•     DO YOU MEET YOUR DELIVERY TIMESCALES?

•     CAN I TRACK DELIVERY STATUS OF MY ORDER?

•     UK BED LINEN SIZES

•     US BED LINEN SIZES

•     CLOTHES SIZES AND HOW TO MEASURE YOURSELF?

•     TERMS AND CONDITIONS

•     PRIVACY POLICY

•     COOKIES

•     COMPANY INFO

HOW I MAKE AN ORDER?

We've aimed to make this process as easy as possible, just follow the steps below and your desired items will be on their way to you in no time.

  1. Find an item you want to buy.
  2. Choose a colour from the colour selection grid (applicable for clothes only) on the right hand side of the product page.
  3. Click on the desired size in the product size and selection grid.
  4. Add the quantity of product you would like to buy in the quantity window. Then click Add to Shopping Bag to add the item to your Shopping bag.
  5. Once you've finished shopping, click the Checkout button, which you could find on each product page or in the Shopping Bag at the top right corner of each page.
  6. Once you have reached the checkout screen, if you have a coupon code, enter it in the box bellow your shopping bag summary on the left and click Apply to Order. Otherwise, click the Checkout button.
  7. Enter your email address to to use Checkout as a guest or if you are an existing LinenMe customer, please enter your username and password and return to Checkout. Registering makes it easier to place orders in the future. The online instructions make the registration process easy. You have the option to continue without registering, but you will still need to input your personal details.
  8. If you're a new LinenMe customer, you'll need to enter your delivery and billing details. If your billing address is the same as delivery one just tick on the box to indicate that.
  9. Once you entered your delivery address details you will be given couple of delivery options. Mark radio button next to delivery option, which based on speed of delivery and costs fits your needs and click Calculate shipping costs.
  10. If you want us to know anything about your order please add your comments in the Order comments box and click Review order.  If everything is correct after reviewing press Submit order button to proceed to Paypal payment gateway to make payment. Your order will be confirmed only when we receive your payment for the order by one of the ways described below.

 

HOW I CAN PAY FOR MY ORDER?

LinenMe uses Paypal to accept payments from both: Paypal accounts and credit or debit cards. Paypal is global leader in online payments with 130 million active accounts worldwide, so your payments transferred to payments@linenme.com will reach us fast and safe.

  1. Once you’ve been prompted to Paypal payment gateway and you have PayPal account then simply login with your account details and make a payment.
  2. If you don’t have PayPal account you can pay by your credit or debit card. Simply click on Create Paypal account and pay with your debit or credit card link below and follow PayPal instructions to process the card payment. Your credit card information is strictly confidential - LinenMe will not have access to this information.
  3. You can also pay us over the phone with your credit or debit card. We use Paypal Virtual Terminal to process those payments, so it's 100% secure.

Once your payment processed you will get confirmation e-mail about received payment as well as estimated shipment and delivery dates of your order.

 

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

No. If it is the first time you have placed an order with us there is no need to create your account if you are in a hurry. We’ll just need you to provide us with your email address and delivery address to place an order as a guest. Detailed instructions on order placing process in HOW I MAKE AN ORDER section above.

When you get time it is well worth setting up an account so that you can track your orders.

 

CAN I PLACE AN ORDER OVER THE PHONE?

Yes you can. We use Paypal Virtual Terminal to process those payments, so it's 100% secure.

Simply call our Customer Service on +44 (0)2081333853 from Monday to Friday 8:00 - 17:00 GMT.

CAN I MAKE AN OVERSEAS ORDER?

You can make an overseas order on our website. If you live in USA or Canada make sure you choose US site by choosing US flag on top menu. If you live in Europe you can choose sites in English (currency GBP), German (EUR), French (EUR), Danish (DKK) languages by choosing respective flags from the top menu. If you live in any other country not mentioned above we suggest you use English (currency GBP) site to place your order. Please help us and our delivery company by taking extra care with the address details.

Please note if your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them. Delivery is charged at cost and is generally calculated by the weight of the parcel.

If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes, which customers will need to pay on receipt of the shipment. These rules vary by country and your local government determines duty and customs charges.

 

HOW I CHECK MY ORDER STATUS?

You can check your order status by logging into your account. If that doesn’t help please contact our Customer Service team. Make sure you provide your order number when making an enquiry.

WHAT IS YOUR RETURNS POLICY?

Our return policy was designed to make this process simple and smooth. If you decided to return the items, you purchased, within 28 days of receipt simply contact Customer Service and we'll agree on exchange or refund.

If the goods are damaged, faulty on arrival or we sent you incorrect order please contact us within 48 hours and we will arrange replacement of the goods or issue refund (we will also refund your initial postage and packing charges).

Please note, all delivery charges incurred on returns made due to the reason not described above  or for exchanges, will be your responsibility. We are not responsible for return postage other than for incorrect, mis-described or faulty items, so please attach the correct postage. Sadly, we cannot be responsible for parcels that fail to reach us, so please make sure you obtain a certificate of posting as proof of purchase.

Items must be returned to us by "Recorded Delivery" so they can be signed for. Please note that we will cover postage costs only in case you return us the product because of quality issues. Please post the item(s) back to us at:

LinenMe

Glendale close 23

Woking

Surrey, GU21 3HN

United Kingdom

WHERE AND HOW DO YOU DELIVER?

We are aiming that LinenMe products would reach customers around the world. It’s not that simple, but we are trying. We divided the world into four groups of countries:

UK, Channel Islands, Isle of Man.

Europe: Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia. Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City.

Australia, Canada, Japan.

The Rest Of The World.

We deliver our products with the help or our partners. We use UPS service for most of our orders. Only if your order is very small and you are not in a hurry we use Lithuanian Post to help you save on delivery charges.

WHAT IT COSTS?

Delivery charges will depend on 3 things: the country of delivery address, the weight of your order and the speed of delivery you need. You will be given the options to choose from once you have your shopping bag finalized and you have filled in your delivery address. You could find all details in the tables below:

Shipping rates to UK & Europe

ECONOMY (up to 500gr) - UK & Europe

£2.99 delivered in 7-10 working days

ECONOMY (501g to 1kg) - UK & Europe

£5.99 delivered in 7-10 working days

ECONOMY (1001g to 2kg) - UK & Europe

£6.99 delivered in 7-10 working days

EXPRESS (up to 2kg) - UK & Europe

£8.99 delivered in 5-6 working days

EXPRESS (2001g to 5kg) - UK & Europe

£9.99 delivered in 5-6 working days

EXPRESS (5001g to 10kg) - UK & Europe

£14.99 delivered in 5-6 working days

EXPRESS (10001g to 30kg) - UK & Europe

£17.99 delivered in 5-6 working days

SUPER EXPRESS (up to 2kg) - UK & Europe

£14.99 delivered in 2-3 working days

SUPER EXPRESS (2001g to 5kg) - UK & Europe

£24.99 delivered in 2-3 working days

SUPER EXPRESS (5001g to 10kg) -UK & Europe

£34.99 delivered in 2-3 working days

Shipping rates to  Australia, Canada, Japan.

EXPRESS (up to 1kg) – Canada, Japan, Australia

£12.99 delivered in 8-9 working days

EXPRESS (1001g to 2kg) - Canada, Japan, Australia

£14.99 delivered in 8-9 working days

EXPRESS (2001g to 5kg) - Canada, Japan, Australia

£21.99 delivered in 8-9 working days

EXPRESS (5001g to 10kg) - Canada, Japan, Australia

£34.99 delivered in 8-9 working days

EXPRESS (10001g to 15kg) - Canada, Japan, Australia

£44.99 delivered in 8-9 working days

EXPRESS (15001g to 20kg) - Canada, Japan, Australia

£57.99 delivered in 8-9 working days

EXPRESS (20001g to 25kg) - Canada, Japan, Australia

£69.99 delivered in 8-9 working days

EXPRESS (25001g to 30kg) - Canada, Japan, Australia

£79.99 delivered in 8-9 working days

SUPER EXPRESS LIGHT (up to 1kg) - Canada, Japan, Australia

£18.99 delivered in 2-3 working days

SUPER EXPRESS MEDIUM (1001g to 2kg) - Canada, Japan, Australia

£22.99 delivered in 2-3 working days

SUPER EXPRESS MEDIUM (2001g to 5kg) - Canada, Japan, Australia

£34.99 delivered in 2-3 working days

SUPER EXPRESS HEAVY (5001g to 10kg) – Canada, Japan, Australia

£49.99 delivered in 2-3 working days


Shipping rates to the Rest of the World

ECONOMY (up to 2kg) - ROW

£14.99 delivered in 2-3 weeks

ECONOMY (2001g to 10kg) - ROW

£29.99 delivered in 2-3 weeks

ECONOMY (10001g to 20kg) - ROW

£39.99 delivered in 2-3 weeks

ECONOMY (20001 to 30kg) - ROW

£49.99 delivered in 2-3 weeks

SUPER EXPRESS (up to 1kg) - ROW

£18.99 delivered in 2-3 working days

SUPER EXPRESS (1001g to 2kg) - ROW

£22.99 delivered in 2-3 working days

SUPER EXPRESS (2001g to 5kg) - ROW

£34.99 delivered in 2-3 working days

SUPER EXPRESS (5001g to 10kg) - ROW

£49.99 delivered in 2-3 working days

 

DO YOU MEET YOUR DELIVERY TIMESCALES?

Stock permitting, all orders are usually dispatched the next working day after receiving the payment. In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives.

We do try our best to meet the delivery timescales that we quote, but occasionally a parcel can be late due to reasons that are out of our control.

CAN I TRACK DELIVERY STATUS OF MY ORDER?

You will be able to track your order delivery status if you have chosen any EXPRESS delivery option serviced by UPS and received their tracking number. This tracking number is a clickable link, taking you directly to the UPS website, where you can view the progress of your parcel as it moves towards your delivery address. It will also explain if there are any difficulties in getting your delivery to you. 

 

UK BED LINEN SIZES

UK BED SET

Single

Double

Queen

King

Size (cm)

Duvet Cover
(140 x 200)
+ 1 Pillow Case
(50 x 75)

Duvet Cover
(200 x 200)
+ 2 Pillow Cases
(50 x 75)

Duvet Cover
(230 x 220)
+ 2 Pillow Cases
(50 x 75)

Duvet Cover
(260 x 220)
+ 2 Pillow Cases
(50 x 90)

Size (inch)

Duvet Cover
(55 x 79)
+ 1 Pillow Case
(20 x 30)

Duvet Cover
(79 x 79)
+ 2 Pillow Cases
(20 x 30)

Duvet Cover
(91 x 87)
+ 2 Pillow Cases
(20 x 30)

Duvet Cover
(102 x 87)
+ 2 Pillow Cases
(20 x 35)

 

UK DUVET COVER

Single

Double

Queen

King

Size (cm)

140 x 200

200 x 200

230 x 220

260 x 220

Size (inch)

55 x 79

79 x 79

91 x 87

102 x 87

 

UK PILLOW CASE

Standard

Square

-

King

Size (cm)

50 x 75

65 x 65

-

50 x 90

Size (inch)

20 x 30

26 x 26

-

20 x 35

 

UK FLAT SHEET

Single

Double

-

King

Size (cm)

180 x 275

230 x 275

-

273 x 293

Size (inch)

71 x 108

91 x 108

-

107 x 115

 

UK FITTED SHEET

Single

Double

-

King

Size (cm)

90 x 190 x 20

135 x 190 x 20

-

150 x 200 x 20

Size (inch)

35 x 75 x 8

53 x 75 x 8

-

59 x 79 x 8

 

US BED LINEN SIZES

US BED SET

Twin

Full/Queen

-

King

Size (cm)

Duvet Cover
(173 x 218)
+ 1 Pillow Case
(51 x 66)

Duvet Cover
(218 x 218)
+ 2 Pillow Cases
(51 x 66)

-

Duvet Cover
(264 x 218)
+ 2 Pillow Cases
(50 x 91)

Size (inch)

Duvet Cover
(68 x 86)
+ 1 Pillow Case
(20 x 26)

Duvet Cover
(86 x 86)
+ 2 Pillow Cases
(20 x 26)

-

Duvet Cover
(104 x 86)
+ 2 Pillow Cases
(20 x 36)

 

US DUVET COVER

Twin

Full/Queen

-

King

Size (cm)

173 x 218

218 x 218

-

264 x 218

Size (inch)

68 x 86

86 x 86

-

104 x 86

 

US PILLOW CASE

Standard

Euro Square

-

King

Size (cm)

51 x 66

66 x 66

-

51 x 91

Size (inch)

20 x 26

26 x 26

-

20 x 36

 

US FLAT SHEET

Twin

Full/Queen

-

King

Size (cm)

168 x 259

228 x 259

-

274 x 259

Size (inch)

66 x 102

90 x 102

-

108 x 102

 

US FITTED SHEET

Twin

Full

Queen

King

Size (cm)

99 x 191 x 36

137 x 191 x 36

152 x 203 x 36

198 x 203 x 36

Size (inch)

39 x 75 x 14

54 x 75 x 14

60 x 80 x 14

78 x 80 x 14

 

CLOTHES SIZES AND HOW TO MEASURE YOURSELF

TROUSERS

CONTINENTAL

XS

S

M

L

XL

UK

6

8

10

14

16

US

4

6

8

12

14

½ waist

36 cm
14.2''

38 cm
15''

40 cm
15.7''

42 cm
16.5''

44 cm
17.3''

½ hip

47 cm
18.5''

49 cm
19.3''

51 cm
20.1''

53 cm
21''

55 cm
21.7''

Front middle seam

18.5 cm
7.3''

19 cm
7.5''

19.5 cm
7.7''

20 cm
7.9''

20.5 cm
8.1''

Back middle seam

29 cm
11.4''

30 cm
11.8''

31 cm
12.2''

32 cm
12.6''

33 cm
13''

Side length including waist band

101.5 cm
40''

102 cm
40.2''

102.5 cm
40.4''

103 cm
40.6''

103.5 cm
40.7''

½ haunch width

26.75 cm
10.5''

28 cm
11''

29.25 cm
11.5''

30.5 cm
12''

31.75 cm
12.5''

½ leg width

20.2 cm
8''

21 cm
8.3''

21.8 cm
8.6''

22.6 cm
8.9''

23.4 cm
9.2''

Waist band width

5 cm
2''

5 cm
2''

5 cm
2''

5 cm
2''

5 cm
2''

BLOUSES AND DRESSES

CONTINENTAL

XS

S

M

L

XL

UK

6

8

10

14

16

US

4

6

8

12

14

½ bust

40 cm
15.7''

44 cm
17.3''

48 cm
18.9''

52 cm
20.5''

56 cm
22''

½ waist

36 cm
14.2''

40 cm
15.7''

44 cm
17.3''

48 cm
18.9''

52 cm
20.5''

½ hip

47 cm
18.5''

49 cm
19.3''

51 cm
20.1''

53 cm
20.9''

55 cm
21.7''

Back length

40.5 cm
15.9''

41 cm
16.1''

41.5 cm
16.3''

42 cm
16.5''

42.5 cm
16.7''

Shoulder length

12 cm
4.7''

12.5 cm
4.9''

13 cm
5.1''

13.5 cm
5.3''

14 cm
5.5''

Sleeve length

60 cm
23.6''

60 cm
23.6''

60 cm
23.6''

61 cm
24''

61 cm
24''

 

How to measure yourself to choose the right garment size?

All measurements in the sizes table are of readymade clothes, not of your body. In order to choose a garment that will fit you, you have to measure your body and then select appropriate size from sizes table. For this, you will need a measuring tape and a string. 

First of all – all measurements are best taken when you wear underwear only. So, get ready!

  1. Bust/Chest—Put the measuring tape under your arms and measure around the bust line at the fullest part. Be sure the tape is even at the back.
  2. Waist—Measure around your natural waistline. This is the narrowest part of your torso, usually near your belly button. For best result, take the string of any knitting or similar wool and put it around your waist to mark the waist. Then take the string of and measure the length with a measuring tape.
  3. Hips—Put your legs together and measure around the widest point of your hip area. Be sure to keep the tape level!
  4. Leg length - for this measurement, take a pair of pants that fit you well. Lay them flat and measure the inner leg length - from the top to the cuff.
  5. Body length – body length is measured from the bottom of your neck (shoulder level, the hill of the bone there) . Please note that all the lengths specified throughout our shop are for the middle size, smaller sizes will be a little shorter and larger a little longer.

Spend just few minutes for accurate measuring yourself, and then enjoy the garment that fits you really well!

 

TERMS AND CONDITIONS

This website, found under the www.linenme.com URL, is operated by LinenMe Ltd ("LinenMe") and references to "we", "us" and "our" shall be deemed to be references to LinenMe. References to "you", and "your" shall be deemed to be references to any person placing an order via this website.

1. Introduction

1.1 You will be able to access most areas of www.linenme.com without registering your details with us. You will be requested to register your details only when you would like to place your order.

1.2 We may revise these terms and conditions at any time by updating this posting. You should check www.linenme.com from time to time to review the current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of www.linenme.com. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use www.linenme.com.

2. Ordering from us

2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

2.2 Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

2.3 We may refuse to accept an order:

(a) where goods are not available;

(b) where we cannot obtain authorization for your payment;

(c) if there has been a pricing or product description error;

(d) if you do not meet any eligibility criteria set out in our terms and conditions.

3. Pricing

3.1 All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.

3.2 Our prices are reviewed periodically and any changes will be implemented into our website at our discretion – your order confirmation will however confirm the final and total value/price of your purchase.

4. Cancellation and returns policy

4.1 if You wish to cancel your order:

(a) you can notify us by email before we have dispatched the goods to you;

(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.

4.2 You can return goods you have ordered from us for any reason at any time within 28 days of receipt for a refund of goods you purchased from us. The delivery costs of your order and cost of returning goods to us shall be borne by you. Items must be returned to us by "Recorded Delivery" so they can be signed for.

4.3 Upon receipt of the goods we will give you a refund of the amount paid for the goods or an exchange credit as required.

4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances:

(a) in the event that the product has been used;

(b) to any products that we have made or customized specifically for you.

The provisions of this clause 4.4 do not affect your statutory rights.

4.5 If the goods are damaged, faulty on arrival or we sent you incorrect order and you contacted us within 48 hours replacement of the goods will be arranged or full refund will be issued (in this case we will also refund delivery costs of your order and cost of returning goods).

5. License

5.1 You are permitted to print and download extracts from www.linenme.com for your own use on the following basis:

(a) no documents or related graphics on www.linenme.com are modified in any way;

(b) no graphics on www.linenme.com are used separately from accompanying text; and

(c) any of our copyright and trade mark notices and this permission notice appear in all copies.

5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on www.linenme.com (including without limitation photographs and graphical images) are owned by us. For the purposes of these terms and conditions, any use of extracts from www.linenme.com other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use www.linenme.com automatically terminates and you must immediately destroy any downloaded or printed extracts from www.linenme.com.

5.3 Subject to clause 5.1, no part of this www.linenme.com may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

5.4 Any rights not expressly granted in these terms are reserved.

6. Service access

6.1 while we endeavor to ensure that www.linenme.com is normally available 24 hours a day, we will not be liable if for any reason www.linenme.com is unavailable at any time or for any period.

6.2 Access to www.linenme.com may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

7. Visitor material and conduct

7.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to www.linenme.com will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

7.2 You are prohibited from posting or transmitting to or from www.linenme.com any material:

(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

(b) for which you have not obtained all necessary licenses and/or approvals;

(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world;

(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

7.3 You may not misuse www.linenme.com (including, without limitation, by hacking).

7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.

8. Information update

8.1 while we endeavor to ensure that the information on www.linenme.com is correct, we do not warrant the accuracy and completeness of the material on www.linenme.com. We may make changes to the material on www.linenme.com, or to the products and prices described in it, at any time without notice. The material on www.linenme.com may be out of date, and we make no commitment to update such material.

 

PRIVACY POLICY

Our relationship with you is based on trust. It is our policy to give you a private web browsing experience. At the checkout area of our site, you will be required to register with us. At this point we do collect personal information about you. This information can identify you and includes details such as your name, mail address and email address. This information is passed from your browser to our secure server using 128-bit encryption technology to ensure that all personal and transactional information is protected to the highest standards. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

Our data collection and storage is governed by the rules of the UK data protection act and associated legislation

1. Information we collect

When you visit, register or order products or services on www.linenme.com you may be asked to provide certain information about yourself including your name, address, phone number and email address. In order to make payments through Paypal virtual terminal (only in case you decide to make payment via phone) we may ask you to provide your credit or debit card details.

We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.

To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

2. Use of the information

Your information will enable us to provide you with access to all parts of www.linenme.com and to supply the goods or services you have requested. It will also enable us to bill you and to contact you, where necessary concerning your orders. We will also use and analyze the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the www.linenme.com or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services, which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

We don't store any customer financial details (debit and credit card numbers).

3. Disclosure of your information

The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area, who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfill and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.

4. Keeping in touch with you

We may also use your contact details to send you further information, providing you have opted-in to our Newsletter. We keep you up-to-date on goods, services, new collections and promotional offers you may be interested in or for research purposes.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

 

COOKIES

A cookie is a small piece of information sent by a website that is saved on your hard disc by your computer's browser. It holds information a site may need to interact with you and personalize your experience. LinenMe uses persistent cookies to give you a more personalized shopping experience and to help you navigate our store more efficiently. However, you can use our site without accepting a persistent cookie. To do so, you should set your browser options to reject persistent cookies.

Cookies can be used by a website to recognize you. But that does not necessarily mean any personal information is stored in the cookies. At LinenMe, we store no personal information about you in the cookies. Anything you choose to tell us about yourself (such as your address and email address) is stored safely and separately on our secured servers, and you need to provide a password to access it.

 

COMPANY INFO

LinenMe Ltd is private limited company registered in England & Wales, company no. 7306000. Our registered office address is LinenMe Ltd, 23 Glendale Close, Woking, Surrey,  GU21 3HN, United Kingdom. Our registered VAT number is GB986130209.