FAQ

Use the help links below to find answers to most frequently asked questions by our customers. If you don't find an answer below, please don't hesitate to contact Customer Service.

•     HOW I MAKE AN ORDER?

•     HOW I CAN PAY FOR MY ORDER?

•     DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

•     CAN I PLACE AN ORDER OVER THE PHONE?

•     CAN I MAKE AN OVERSEAS ORDER?

•     HOW I CHECK MY ORDER STATUS?

•     WHAT IS YOUR RETURNS POLICY?

•     WHAT IT COSTS?

•     DO YOU MEET YOUR DELIVERY TIMESCALES?

•     CAN I TRACK DELIVERY STATUS OF MY ORDER?

•     UK BED LINEN SIZES

•     US BED LINEN SIZES

•     CLOTHES SIZES AND HOW TO MEASURE YOURSELF?

•     TERMS AND CONDITIONS

•     PRIVACY POLICY

•     COOKIES

•     COMPANY INFO

HOW I MAKE AN ORDER?

We've aimed to make this process as easy as possible, just follow the steps below and your desired items will be on their way to you in no time.

  1. Find an item you want to buy.
  2. Choose a colour from the colour selection grid (applicable for clothes only) on the right hand side of the product page.
  3. Click on the desired size in the product size and selection grid.
  4. Add the quantity of product you would like to buy in the quantity window. Then click Add to Shopping Bag to add the item to your Shopping bag.
  5. Once you've finished shopping, click the Checkout button, which you could find on each product page or in the Shopping Bag at the top right corner of each page.
  6. Once you have reached the checkout screen, if you have a coupon code, enter it in the box bellow your shopping bag summary on the left and click Apply to Order. Otherwise, click the Checkout button.
  7. Enter your email address to to use Checkout as a guest or if you are an existing LinenMe customer, please enter your username and password and return to Checkout. Registering makes it easier to place orders in the future. The online instructions make the registration process easy. You have the option to continue without registering, but you will still need to input your personal details.
  8. If you're a new LinenMe customer, you'll need to enter your delivery and billing details. If your billing address is the same as delivery one just tick on the box to indicate that.
  9. Once you entered your delivery address details you will be given couple of delivery options. Mark radio button next to delivery option, which based on speed of delivery and costs fits your needs and click Calculate shipping costs.
  10. If you want us to know anything about your order please add your comments in the Order comments box and click Review order.  If everything is correct after reviewing press Submit order button to proceed to Paypal payment gateway to make payment. Your order will be confirmed only when we receive your payment for the order by one of the ways described below.

 

HOW I CAN PAY FOR MY ORDER?

LinenMe uses Paypal to accept payments from both: Paypal accounts and credit or debit cards. Paypal is global leader in online payments with 130 million active accounts worldwide, so your payments transferred to payments@linenme.com will reach us fast and safe.

  1. Once you’ve been prompted to Paypal payment gateway and you have PayPal account then simply login with your account details and make a payment.
  2. If you don’t have PayPal account you can pay by your credit or debit card. Simply click on Create Paypal account and pay with your debit or credit card link below and follow PayPal instructions to process the card payment. Your credit card information is strictly confidential - LinenMe will not have access to this information.
  3. You can also pay us over the phone with your credit or debit card. We use Braintree (PayPal company) to process those payments, so it's 100% secure.

Once your payment processed you will get confirmation e-mail about received payment as well as estimated shipment and delivery dates of your order.

 

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

No. If it is the first time you have placed an order with us there is no need to create your account if you are in a hurry. We’ll just need you to provide us with your email address and delivery address to place an order as a guest. Detailed instructions on order placing process in HOW I MAKE AN ORDER section above.

When you get time it is well worth setting up an account so that you can track your orders.

 

CAN I PLACE AN ORDER OVER THE PHONE?

Yes you can. We use Braintree (Paypal company) to process those payments, so it's 100% secure.

Simply call our Customer Service on +44 (0)2081333853 from Monday to Friday 8:00 - 17:00 GMT.

CAN I MAKE AN OVERSEAS ORDER?

You can make an overseas order on our website. If you live in USA or Canada make sure you choose US site by choosing US flag on top menu. If you live in Europe you can choose sites in English (currency GBP), German (EUR), French (EUR), Italian (EUR, Spanish (EUR), Danish (DKK) languages by choosing respective flags from the top menu. If you live in any other country not mentioned above we suggest you use English (currency GBP) site to place your order. Please help us and our delivery company by taking extra care with the address details.

Please note if your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them. Delivery is charged at cost and is generally calculated by the weight of the parcel.

If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes, which customers will need to pay on receipt of the shipment. These rules vary by country and your local government determines duty and customs charges.

HOW I CHECK MY ORDER STATUS?

You can check your order status by logging into your account. If that doesn’t help please contact our Customer Service team. Make sure you provide your order number when making an enquiry.

WHAT IS YOUR RETURNS POLICY?

Our return policy was designed to make this process simple and smooth. If you decided to return the items, you purchased, within 28 days of receipt simply contact Customer Service and we'll agree on exchange or refund.

If the goods are damaged, faulty on arrival or we sent you incorrect order please contact us within 48 hours and we will arrange replacement of the goods or issue refund (we will also refund your initial postage and packing charges).

Please note, all delivery charges incurred on returns made due to the reason not described above  or for exchanges, will be your responsibility. We are not responsible for return postage other than for incorrect, mis-described or faulty items, so please attach the correct postage. Sadly, we cannot be responsible for parcels that fail to reach us, so please make sure you obtain a certificate of posting as proof of purchase.

Items must be returned to us by "Recorded Delivery" so they can be signed for. Please note that we will cover postage costs only in case you return us the product because of quality issues. Please post the item(s) back to us at:

LinenMe

Glendale close 23

Woking

Surrey, GU21 3HN

United Kingdom

WHERE AND HOW DO YOU DELIVER?

We are aiming that LinenMe products would reach customers around the world. It’s not that simple, but we are trying. We divided the world into four groups of countries:

UK, Channel Islands, Isle of Man.

Europe: Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia. Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City.

The Rest Of The World (ROW)

We deliver our products with the help or our partners. We use DHL, DPD and UPS service for most of our orders. Only if your order is very small and you are not in a hurry we use Lithuanian Post to help you save on delivery charges.

WHAT IT COSTS?

Delivery charges will depend on 3 things: the country of delivery address, the weight of your order and the speed of delivery you need. You will be given the options to choose from once you have your shopping bag finalized and you have filled in your delivery address. You could find all details in the tables below:

Shipping rates to UK & Europe

ECONOMY (up to 500gr) - UK & Europe

£2.99 delivered in 8-10 working days

ECONOMY (501g to 1kg) - UK & Europe

£5.99 delivered in 8-10 working days

ECONOMY (1001g to 2kg) - UK & Europe

£6.99 delivered in 8-10 working days

EXPRESS (up to 2kg) - UK & Europe

£8.99 delivered in 5-7 working days

EXPRESS (2001g to 5kg) - UK & Europe

£9.99 delivered in 5-7 working days

EXPRESS (5001g to 10kg) - UK & Europe

£14.99 delivered in 5-7 working days

SUPER EXPRESS (up to 2kg) - UK & Europe

£14.99 delivered in 3-4 working days

SUPER EXPRESS (2001g to 5kg) - UK & Europe

£24.99 delivered in 3-4 working days

Shipping rates to the Rest of the World (ROW)

ECONOMY (up to 2kg) - ROW

£14.99 delivered in 2-3 weeks

ECONOMY (2001g to 10kg) - ROW

£29.99 delivered in 2-3 weeks

SUPER EXPRESS (up to 1kg) - ROW

£18.99 delivered in 3-4 working days

SUPER EXPRESS (1001g to 2kg) - ROW

£22.99 delivered in 3-4 working days

SUPER EXPRESS (2001g to 5kg) - ROW

£34.99 delivered in 3-4 working days

 

DO YOU MEET YOUR DELIVERY TIMESCALES?

Stock permitting, all orders are usually dispatched the next working day after receiving the payment. In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives.

We do try our best to meet the delivery timescales that we quote, but occasionally a parcel can be late due to reasons that are out of our control.

CAN I TRACK DELIVERY STATUS OF MY ORDER?

You will be able to track your order delivery status if you have chosen any EXPRESS delivery option serviced by DHL, DPD, UPS and received their tracking number. This tracking number is a clickable link, taking you directly to the respective website, where you can view the progress of your parcel as it moves towards your delivery address. It will also explain if there are any difficulties in getting your delivery to you. 

 

UK BED LINEN SIZES

UK BED SET

Single

Double

Queen

King

Size (cm)

Duvet Cover
(140 x 200)
+ 1 Pillow Case
(50 x 75)

Duvet Cover
(200 x 200)
+ 2 Pillow Cases
(50 x 75)

Duvet Cover
(230 x 220)
+ 2 Pillow Cases
(50 x 75)

Duvet Cover
(260 x 220)
+ 2 Pillow Cases
(50 x 90)

Size (inch)

Duvet Cover
(55 x 79)
+ 1 Pillow Case
(20 x 30)

Duvet Cover
(79 x 79)
+ 2 Pillow Cases
(20 x 30)

Duvet Cover
(91 x 87)
+ 2 Pillow Cases
(20 x 30)

Duvet Cover
(102 x 87)
+ 2 Pillow Cases
(20 x 35)

 

UK DUVET COVER

Single

Double

Queen

King

Size (cm)

140 x 200

200 x 200

230 x 220

260 x 220

Size (inch)

55 x 79

79 x 79

91 x 87

102 x 87

 

UK PILLOW CASE

Standard

Square

-

King

Size (cm)

50 x 75

65 x 65

-

50 x 90

Size (inch)

20 x 30

26 x 26

-

20 x 35

 

UK FLAT SHEET

Single

Double

-

King

Size (cm)

180 x 275

230 x 275

-

273 x 293

Size (inch)

71 x 108

91 x 108

-

107 x 115

 

UK FITTED SHEET

Single

Double

-

King

Size (cm)

90 x 190 x 20

135 x 190 x 20

-

150 x 200 x 20

Size (inch)

35 x 75 x 8

53 x 75 x 8

-

59 x 79 x 8

 

US BED LINEN SIZES

US BED SET

Twin

Full/Queen

-

King

Size (cm)

Duvet Cover
(173 x 218)
+ 1 Pillow Case
(51 x 66)

Duvet Cover
(218 x 218)
+ 2 Pillow Cases
(51 x 66)

-

Duvet Cover
(264 x 218)
+ 2 Pillow Cases
(50 x 91)

Size (inch)

Duvet Cover
(68 x 86)
+ 1 Pillow Case
(20 x 26)

Duvet Cover
(86 x 86)
+ 2 Pillow Cases
(20 x 26)

-

Duvet Cover
(104 x 86)
+ 2 Pillow Cases
(20 x 36)

 

US DUVET COVER

Twin

Full/Queen

-

King

Size (cm)

173 x 218

218 x 218

-

264 x 218

Size (inch)

68 x 86

86 x 86

-

104 x 86

 

US PILLOW CASE

Standard

Euro Square

-

King

Size (cm)

51 x 66

66 x 66

-

51 x 91

Size (inch)

20 x 26

26 x 26

-

20 x 36

 

US FLAT SHEET

Twin

Full/Queen

-

King

Size (cm)

168 x 259

228 x 259

-

274 x 259

Size (inch)

66 x 102

90 x 102

-

108 x 102

 

US FITTED SHEET

Twin

Full

Queen

King

Size (cm)

99 x 191 x 36

137 x 191 x 36

152 x 203 x 36

198 x 203 x 36

Size (inch)

39 x 75 x 14

54 x 75 x 14

60 x 80 x 14

78 x 80 x 14

 

CLOTHES SIZES AND HOW TO MEASURE YOURSELF

TROUSERS

CONTINENTAL

XS

S

M

L

XL

UK

6

8

10

14

16

US

4

6

8

12

14

½ waist

36 cm
14.2''

38 cm
15''

40 cm
15.7''

42 cm
16.5''

44 cm
17.3''

½ hip

47 cm
18.5''

49 cm
19.3''

51 cm
20.1''

53 cm
21''

55 cm
21.7''

Front middle seam

18.5 cm
7.3''

19 cm
7.5''

19.5 cm
7.7''

20 cm
7.9''

20.5 cm
8.1''

Back middle seam

29 cm
11.4''

30 cm
11.8''

31 cm
12.2''

32 cm
12.6''

33 cm
13''

Side length including waist band

101.5 cm
40''

102 cm
40.2''

102.5 cm
40.4''

103 cm
40.6''

103.5 cm
40.7''

½ haunch width

26.75 cm
10.5''

28 cm
11''

29.25 cm
11.5''

30.5 cm
12''

31.75 cm
12.5''

½ leg width

20.2 cm
8''

21 cm
8.3''

21.8 cm
8.6''

22.6 cm
8.9''

23.4 cm
9.2''

Waist band width

5 cm
2''

5 cm
2''

5 cm
2''

5 cm
2''

5 cm
2''

BLOUSES AND DRESSES

CONTINENTAL

XS

S

M

L

XL

UK

6

8

10

14

16

US

4

6

8

12

14

½ bust

40 cm
15.7''

44 cm
17.3''

48 cm
18.9''

52 cm
20.5''

56 cm
22''

½ waist

36 cm
14.2''

40 cm
15.7''

44 cm
17.3''

48 cm
18.9''

52 cm
20.5''

½ hip

47 cm
18.5''

49 cm
19.3''

51 cm
20.1''

53 cm
20.9''

55 cm
21.7''

Back length

40.5 cm
15.9''

41 cm
16.1''

41.5 cm
16.3''

42 cm
16.5''

42.5 cm
16.7''

Shoulder length

12 cm
4.7''

12.5 cm
4.9''

13 cm
5.1''

13.5 cm
5.3''

14 cm
5.5''

Sleeve length

60 cm
23.6''

60 cm
23.6''

60 cm
23.6''

61 cm
24''

61 cm
24''

 

How to measure yourself to choose the right garment size?

All measurements in the sizes table are of readymade clothes, not of your body. In order to choose a garment that will fit you, you have to measure your body and then select appropriate size from sizes table. For this, you will need a measuring tape and a string. 

First of all – all measurements are best taken when you wear underwear only. So, get ready!

  1. Bust/Chest—Put the measuring tape under your arms and measure around the bust line at the fullest part. Be sure the tape is even at the back.
  2. Waist—Measure around your natural waistline. This is the narrowest part of your torso, usually near your belly button. For best result, take the string of any knitting or similar wool and put it around your waist to mark the waist. Then take the string of and measure the length with a measuring tape.
  3. Hips—Put your legs together and measure around the widest point of your hip area. Be sure to keep the tape level!
  4. Leg length - for this measurement, take a pair of pants that fit you well. Lay them flat and measure the inner leg length - from the top to the cuff.
  5. Body length – body length is measured from the bottom of your neck (shoulder level, the hill of the bone there) . Please note that all the lengths specified throughout our shop are for the middle size, smaller sizes will be a little shorter and larger a little longer.

Spend just few minutes for accurate measuring yourself, and then enjoy the garment that fits you really well!

 

TERMS AND CONDITIONS

This website, found under the www.linenme.com URL, is operated by LinenMe Ltd ("LinenMe") and references to "we", "us" and "our" shall be deemed to be references to LinenMe. References to "you", and "your" shall be deemed to be references to any person placing an order via this website.

1. Introduction

1.1 You will be able to access most areas of www.linenme.com without registering your details with us. You will be requested to register your details only when you would like to place your order. Registration is free and can be terminated at any time. When you register with us as a customer, please ensure that the details and information you provide to us are true, accurate and up-to-date. If any of the information you provide changes you must inform us immediately by emailing support@linenme.com or calling us. You must not impersonate any other person or use a false name or a name which you do not have the authority to use.

1.2 We may revise these terms and conditions at any time by updating this posting. You should check www.linenme.com from time to time to review the current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of www.linenme.com. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use www.linenme.com.

2. Ordering from us

2.1  When placing your order you will be required to provide both your delivery address and contact phone number. By placing an order with us you declare that you are: legally capable of entering into binding contracts and you are at least 18 years old.

2.2 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. Upon placing an order you will automatically be signed up to our mailing list. If you wish to unsubscribe, you can do so in the manage preference link at the bottom of any email you receive from us.

2.3 Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

2.4 We may refuse to accept an order:

(a) where goods are not available;

(b) where we cannot obtain authorization for your payment;

(c) if there has been a pricing or product description error;

(d) if you do not meet any eligibility criteria set out in our terms and conditions.

2.5 Our Returns policy applies to any Products purchased from us.

3. Pricing

3.1 All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.

3.2 Our prices are reviewed periodically and any changes will be implemented into our website at our discretion – your order confirmation will however confirm the final and total value/price of your purchase.

4. Cancellation and returns policy

4.1 if You wish to cancel your order:

(a) you can notify us by email before we have dispatched the goods to you;

(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.

4.2 You can return goods you have ordered from us for any reason at any time within 28 days of receipt for a refund of goods you purchased from us. The delivery costs of your order and cost of returning goods to us shall be borne by you. Items must be returned to us by "Recorded Delivery" so they can be signed for.

4.3 Upon receipt of the goods we will give you a refund of the amount paid for the goods or an exchange credit as required.

4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances:

(a) in the event that the product has been used;

(b) to any products that we have made or customized specifically for you.

The provisions of this clause 4.4 do not affect your statutory rights.

4.5 If the goods are damaged, faulty on arrival or we sent you incorrect order and you contacted us within 48 hours replacement of the goods will be arranged or full refund will be issued (in this case we will also refund delivery costs of your order and cost of returning goods).

5. License

5.1 You are permitted to print and download extracts from www.linenme.com for your own use on the following basis:

(a) no documents or related graphics on www.linenme.com are modified in any way;

(b) no graphics on www.linenme.com are used separately from accompanying text; and

(c) any of our copyright and trade mark notices and this permission notice appear in all copies.

5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on www.linenme.com (including without limitation photographs and graphical images) are owned by us. For the purposes of these terms and conditions, any use of extracts from www.linenme.com other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use www.linenme.com automatically terminates and you must immediately destroy any downloaded or printed extracts from www.linenme.com.

5.3 Subject to clause 5.1, no part of this www.linenme.com may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

5.4 Any rights not expressly granted in these terms are reserved.

6. Service access

6.1 While we endeavor to ensure that www.linenme.com is normally available 24 hours a day, we will not be liable if for any reason www.linenme.com is unavailable at any time or for any period.

6.2 Access to www.linenme.com may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

7. Visitor material and conduct

7.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to www.linenme.com will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

7.2 You are prohibited from posting or transmitting to or from www.linenme.com any material:

(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

(b) for which you have not obtained all necessary licenses and/or approvals;

(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world;

(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

7.3 You may not misuse www.linenme.com (including, without limitation, by hacking).

7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.

8. Information update

8.1 While we endeavor to ensure that the information on www.linenme.com is correct, we do not warrant the accuracy and completeness of the material on www.linenme.com. We may make changes to the material on www.linenme.com, or to the products and prices described in it, at any time without notice. The material on www.linenme.com may be out of date, and we make no commitment to update such material.

 

PRIVACY POLICY

CHANGES TO OUR PRIVACY POLICY

Our privacy notice was last updated on 24 May 2018. Our historic privacy policy can be obtained by contacting us.

Welcome to LinenMe Ltd privacy policy. This Privacy Policy explains in detail the types of Personal Data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe. We hope below outlined principles will answer any questions you have but, if not, please do contact us.

1. Personal Data we collect

Our relationship with you is based on trust. It is our policy to give you a private web browsing experience. At the checkout area of our site, you will be required to register with us. At this point we do collect personal information about you. This information can identify you and includes details such as your name, mail address and email address. This information is passed from your browser to our secure server using 128-bit encryption technology to ensure that all personal and transactional information is protected to the highest standards. The information is held in our secure database. We may contact you either by post, email or telephone. Primarily as customer service following up on any issues with an order or to answer any questions you may have. 

You may also provide us your personal data through this website when you:

  • When you purchase a product by phone
  • When you order our catalogue or swatches 
  • When you sign up for our email newsletter
  • When you apply for a trade account with us by filling our B2B form
  • When you fill "Design your way" customized product request form
  • When you engage with us on social media
  • When you contact us by any means with queries
  • When you enter prize draws or competitions
  • When you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, patterns and the website that referred you to LinenMe.com. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy for further details.

Our website includes links to third-party websites. We currently link to Facebook, Twitter, Google, Instagram, Youtube, Pinterest throughout our website. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. Use of the Personal Data

Your information will enable us to provide you with access to all parts of www.linenme.com and to supply the goods or services you have requested. It will also enable us to bill you and to contact you, where necessary concerning your orders. We will also use and analyze the information we collect so that we can administer, support, improve and develop our business.

Examples of how we use information held about you include:

  • To process any orders that you make on our website. If we don't collect your personal data during checkout, we won't be able to process and deliver your order and comply with legal obligations. For example, your details may need to be passed to a third party to supply or deliver the product or service that you ordered, and we may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds.
  • To respond to your queries, refund requests and complaints. Handling the information you send enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
  • To listen to recorded telephone conversations for internal staff training.
  • To send you relevant communications by email or post in relation to updates, products and services. We'll do this on the basis of our legitimate business interest. You are free to opt out of hearing from us by email any time.
  • To administer any of our prize draws or competitions which you enter.
  • To send you survey and feedback requests to help improve our services. These messages will not include any promotional content and do not require prior consent when sent by email. We have a legitimate interest to do so as this helps make our products or services more relevant to you.

3. Disclosure of your Personal Data

We may have to share your personal data with the third parties for the purposes outlined in '2.Use of the Personal Data'

Examples of the kind of third parties we work with are:

  • IT companies who support our website and other business systems
  • Operational companies such as delivery couriers
  • Google, Facebook, Pinterest to show you products that might interest you while you're browsing the internet. We'll also use your data to identify other internet users who share similar interests. This is based on your acceptance of cookies on our website. For more information about the cookies we use, please see cookie policy. We may also share your personal details, such as your email address with third parties, such as Pinterest, Facebook and Google, for the purposes of targeted online advertising. To opt out from this form of email-based advertising please email support@linenme.com.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

In order to protect your privacy we will:

  • Only provide the information necessary to perform their specific services
  • Only use their data for the exact purpose we specify in our contract with them
  • Work closely with them to ensure their privacy is respected and protected at all times

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

4. How we protect your Personal Data and how long we keep it

The security of your personal data is very important to us and we are committed to treating it with the utmost care, taking all appropriate steps to protect it.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. Access to your personal data is password-protected. We don't store any your financial details (debit and credit card numbers).

We secure access to all transactional areas of our website using 'https' technology. We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

5. What are your rights over your Personal Data

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data. 

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

If you wish to exercise any of the rights set out above, please contact us at support@linenme.com

To opt out from email marketing please click on the unsubscribe link featured at the bottom of each marketing email we send.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

COOKIES

A cookie is a small piece of information sent by a website that is saved on your hard disc by your computer's browser. It holds information a site may need to interact with you and personalize your experience. LinenMe uses persistent cookies to give you a more personalized shopping experience and to help you navigate our store more efficiently. However, you can use our site without accepting a persistent cookie. To do so, you should set your browser options to reject persistent cookies. The cookies we use do not store any personal information such as your name, address or payment details. 

We use various analytics tools to log when users visit specific pages or take specific actions on our website; this allows us to provide targeted advertising through the likes of Google and third-party vendors to display LinenMe products that you may be interested in based on your past browsing history on our website.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. You can also opt out should you not want to receive remarketing ads by visiting Google Ads Settings page or alternatively by visiting the Network Advertising Initiative opt out page. Please note that if you decide to disable or refuse cookies, some parts of this website may become inaccessible or will not function properly and so you will not be able to make the most of its full features.

You can visit our site without telling us who you are or providing us with any personal information. However, we collect the I.P. (Internet protocol) addresses of all our website visitors and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to improve our website.

If you would like further instructions on how you can opt out of receiving targeted advertising, please follow this link to the EDAA opt-out site at www.youronlinechoices.com/uk/

COMPANY INFO

LinenMe Ltd is private limited company registered in England & Wales, company no. 07036000. Our registered office address is LinenMe Ltd, 23 Glendale Close, Woking, Surrey,  GU21 3HN, United Kingdom. Our registered VAT number is GB986130209.